Reservations & Waiting Time (Point-to-Point Service)

• Grace Periods:

  • Domestic Flights & Cruise Terminals: 30 minutes

  • International Flights: 60 minutes

  • All Other Pickups: 15 minutes

• Wait Time Charges: Waiting charges begin 15 minutes after the scheduled pickup time (retroactive to the scheduled departure time) and are assessed in half-hour increments.

• Flight & Train Tracking: Flight number and airline details are required for airport pickups. Train schedules cannot be monitored; billing begins at the scheduled pickup time.

Cancellations

• Phone Cancellations Required: Cancellations must be made by phone at 617-893-0152.

• Point-to-Point Rides: Free cancellation up to 24 hours prior to pickup. Cancellations made within 24 hours will incur a full charge. Round trips must be canceled as two separate reservations. A minimum of 2 hours notice is required for any last-minute cancellation to avoid full charges.

• Hourly Service: Cancellations made 48 to 72 hours prior to scheduled pickup will incur a 30% charge. Cancellations within 48 hours forfeit 100% of the total booking.

Fees & Surcharges

• No-Show Fee: Full trip cost plus applicable wait time. To avoid this charge, please call us before leaving your designated pickup location.

• Early Morning / Late Night Surcharge: $20 surcharge for pickups scheduled between 12:00 AM and 6:00 AM.

• Holiday Surcharge: $35 surcharge applies on Easter Sunday, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Day, New Year's Day, and after 5:00 PM on Christmas Eve and New Year's Eve.

• Extra Stops: $20 per in-route stop on point-to-point flat rates.

• Tolls & Out-of-Pocket Expenses: Tolls, parking, and airport fees are billed at face value.

• Gratuity & Fees: Flat rates exclude a 20% service fee and fuel surcharge. Suggested gratuity is 15–20% (100% goes to your driver and is fully refundable if you are not satisfied with your service).

Vehicle Rules & Liability

• Damage & Cleaning Fees: A $100 fee applies for any carpet or seat burns. A $250 sanitation fee applies for specialized cleaning.

• Passenger Capacity: Vehicles cannot be loaded beyond maximum seating capacity.

• Safety Policy: FastRide Limo reserves the right to cancel service without refund if passengers endanger the driver, vehicle, or themselves, or possess illegal substances.

 

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